Author Archive

Sent Items missing in Outlook 2003/Exchange 2007

August 31st, 2011 No comments

Some of our users were logging helpdesk tickets complaining about some of their sent items were missing from their sent items folder.

After looking in eventviewers and message tracking logs, all emails were delivered without a problem. I tried disabling outlook-rules and using various outlook switches like cleanviews and cleanrules, only to see them vanishing from the sent items folder. 

Another odd thing was, that the sent items were only disappearing if the user requested a read receipt.


After troubleshooting for some hours, I found that the affected users were all using a different DelegateSentItemsStyle.  These users were sending emails on behalf of other users and wanted the sent items to appear in the mailbox of the user and not in the mailbox of the delegate.  According to MS KB articles and this involved installing a Outlook 2003 hotfix package and adding a registry key.  Which I configured some weeks ago for a set of users.

After some more googling I found there was a bug in the Outlook hotfix package office2003KB953803GLB.

This bug is fixed in Outlook hotfix package office2003KB959628GLB

After installing this hotfix all new sent emails showed again in the users sent items folder.




Categories: Exchange 2007 Tags:

Rename AddressList through EMC does not change the DisplayName in the AddressBook

August 8th, 2011 No comments

When renaming a custom addresslist in exchange 2007 through the EMC, the rename is not visible in the addressbook.  This is because the addressbooks in Outlook use the DisplayName. 

Solution: Change the DisplayName of the addresslist with PowerShell.

Get-addresslist “name” | set-addresslist –Displayname “name”


Another happy day in Powerhell


Windows Phone 7 Activesync cannot be used when AD username contains space

May 18th, 2011 No comments